Legal Document
Effective Date: March 28, 2026 · Last Updated: April 18, 2026
Runline LLC ("RunLine," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices available to you. By using our services, you agree to this policy.
When you register for and use a RunLine account, we collect:
When you interact with a business that uses RunLine, we may collect:
We use your information to:
We collect phone numbers from End Users for the purpose of delivering transactional SMS messages on behalf of businesses using RunLine. Phone numbers are stored securely and are used solely for delivering communications related to services provided by the business.
SMS messages sent through RunLine include:
You can stop receiving SMS messages at any time by texting "STOP" to the number you received the message from. You will receive a one-time confirmation and will no longer receive SMS from that business through RunLine. You may also contact the business directly or email [email protected] to opt out.
We do not sell, rent, or share phone numbers or SMS communication data with third parties for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Phone numbers and message content are shared only with the specific business you are interacting with and with our SMS delivery provider (Twilio) as necessary to transmit messages.
We use the following third-party service providers to operate the RunLine platform. Each provider processes data only as necessary to deliver their specific service:
Provides hosting infrastructure, content delivery network (CDN), DNS management, data storage, and security services. Your data is stored and served through Cloudflare's global network.
Powers SMS messaging and voice calling features. When a business sends an SMS or makes a call through RunLine, Twilio transmits the message or call. Twilio processes phone numbers and message content as needed for delivery.
Handles transactional email delivery. When RunLine sends emails on behalf of a business (appointment confirmations, receipts, etc.), Resend processes the recipient's email address and email content for delivery.
Processes subscription billing for Business Users' RunLine accounts. Stripe collects and processes payment card information. We do not store full credit card numbers. Stripe may also be used for payment processing features available to Business Users for collecting payments from their customers.
Business Users may choose to connect their QuickBooks Online account to RunLine via Intuit's OAuth 2.0 flow. This integration is optional and is initiated and controlled by the Business User from their RunLine account settings. When connected, RunLine may exchange the following categories of data with Intuit as required to provide the accounting and financial reporting features you enable:
RunLine stores Intuit OAuth access and refresh tokens using strong encryption at rest and uses them solely to read and write the data you authorize. We do not use QuickBooks Online data for advertising, analytics, model training, or any purpose other than providing the features you have turned on. You may disconnect the integration at any time from your account settings; upon disconnection, RunLine stops issuing new requests to Intuit, revokes the stored tokens, and deletes or anonymizes QuickBooks-sourced records on our side within 30 days, except where retention is required by law or is necessary to preserve the integrity of your existing RunLine invoices and customer history.
Data transmitted to Intuit is governed by Intuit's Global Privacy Statement once it arrives in your QuickBooks Online company file. RunLine has no control over how Intuit processes data on their side after transmission.
All third-party service providers are contractually bound to use your data only as directed by us and to maintain appropriate security standards.
We implement industry-standard technical and organizational security measures, including:
Despite these measures, no system is 100% secure. In the event of a data breach, we will notify affected users as required by applicable law.
We retain your personal data for as long as the account is active or as needed to provide services.
After account deletion or cancellation:
Your data is retained as long as the business you interacted with maintains an active RunLine account. If the business deletes their account, your associated data is deleted along with it. You may also request deletion directly (see Section 7).
SMS, email, and call logs are retained for the duration of the business's account. After account termination, communication logs are deleted within 30 days.
When you disconnect an optional third-party integration (such as QuickBooks Online), RunLine revokes the associated access and refresh tokens and stops transmitting data to or from that service. Data that RunLine had previously synced and stored locally for operational purposes (such as mirrored customer records or invoice metadata) is deleted or anonymized within 30 days, except where retention is required by law, for tax or audit purposes, or to preserve the integrity of your active RunLine records (for example, historical invoices that reference synced customer information remain intact). Data that was previously transmitted to the third-party service remains in that service and is governed by the third party's own retention policies; RunLine has no ability to delete data stored within a third-party system after disconnection.
Depending on your location, you may have the right to:
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
End Users may also contact the business directly to request changes to their stored information.
We use cookies and similar technologies to maintain your session, remember your preferences, and understand how the platform is used. For full details, see our Cookie Policy.
You may manage your cookie preferences at any time through your browser settings.
California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising. To submit a CCPA rights request, contact [email protected].
RunLine is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us immediately at [email protected] and we will promptly delete it.
We want to be completely clear about our data practices:
We may disclose your information if required by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our legal rights, prevent fraud, or prevent imminent harm.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by displaying a notice in the Service at least 14 days before changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised policy.
For privacy questions, concerns, or data requests: