Legal Document
Effective Date: March 28, 2026 · Last Updated: April 18, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Runline LLC ("RunLine," "Company," "we," "us," or "our"). By accessing or using the RunLine platform, website, or any related services (collectively, the "Service"), you agree to these Terms and our Privacy Policy.
If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
These Terms apply to two categories of users:
Features marked as "beta," "experimental," or "early access" are provided "as is" and may contain bugs or errors. We may modify or discontinue these features at any time without notice.
RunLine is a business management platform designed for mobile service professionals, including but not limited to plumbers, electricians, mechanics, cleaners, landscapers, HVAC technicians, and other trade and field service businesses. The Service provides:
RunLine is not a bank, payment processor, financial advisor, or money transmitter. RunLine facilitates payment tracking and record-keeping but does not hold, transfer, or process funds on behalf of users. Payment processing services are provided by third-party providers such as Stripe and are subject to their respective terms of service. By using payment features, you agree to be bound by these third-party terms. RunLine never directly touches or holds your funds.
RunLine utilizes third-party service providers for core infrastructure, including Cloudflare (hosting/DNS), Stripe (payment processing), and various SMS/voice carriers. We also support optional integrations with external services (e.g., accounting platforms). We are not responsible or liable for any outages, failures, data loss, rate limiting, or API changes caused by these third-party services. Use of integrations requires you to comply with the respective third party's terms of service. Connecting a third-party integration authorizes RunLine to exchange data with that service on your behalf.
To use the Service as a Business User, you must:
You are responsible for all activity that occurs under your account, including actions taken by team members you invite. We are not liable for any loss caused by unauthorized use of your account.
Business Users are responsible for the accuracy of the data they enter into RunLine, including customer contact information, job details, and financial records.
You represent and warrant that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services, nor are you subject to any U.S. sanctions or designated on any U.S. government list of prohibited or restricted parties. You may not use the Service if such conditions apply.
RunLine is offered on a monthly subscription basis. We may offer a free trial period for new accounts. Details of available plans, pricing, and included features are displayed during registration and in your account settings.
Early adopters may be offered a Founding Partner plan with special pricing and terms. The specific terms of any Founding Partner plan will be presented at the time of enrollment and are incorporated into these Terms by reference.
Subscription fees are billed monthly in advance via Stripe. By subscribing, you authorize us to charge your payment method on file for recurring subscription fees. You are responsible for keeping your payment information current.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. We do not provide prorated refunds for partial months.
SMS, voice calls, and email communications sent through the platform are included in your subscription. There are no per-message or per-minute charges to Business Users for standard transactional communications, subject to the reasonable-use terms in Section 4.6.
Certain features included in your subscription, including tenant-provisioned phone numbers (SMS and voice) and AI-assisted receipt scanning, rely on third-party services (such as telephony carriers and AI model providers) that incur real per-message, per-minute, and per-request costs payable by RunLine. These features are offered under a reasonable-use model intended to cover the volumes typical of a small trade or field service business.
If, in any monthly billing cycle, the aggregate third-party pass-through cost attributable to your account for these features (including but not limited to SMS messages, inbound and outbound voice minutes, and receipt-scan API calls) exceeds fifty percent (50%) of your then-current monthly subscription fee, RunLine reserves the right, at its sole discretion, to (a) contact you to review your usage, (b) negotiate an additional usage fee or a higher-tier plan to cover the excess, (c) apply reasonable rate limits on the affected features, or (d) suspend or degrade the affected features if a commercially reasonable arrangement cannot be reached.
RunLine will provide at least fourteen (14) days' written notice (by email or in-app notification) before any additional fees or rate limits take effect. During that period, you may reduce your usage, accept the revised terms, or cancel your subscription without further obligation beyond the current billing period. This section does not limit our right to suspend service immediately in cases of fraud, abuse, or violation of Section 5.
You may use the Service for legitimate business management purposes related to your trade or service business.
You agree not to:
Features utilizing artificial intelligence, such as receipt scanning, are provided for convenience. You agree not to input illegal, highly sensitive, or non-business data into these features. AI outputs may occasionally be inaccurate. You should verify all extracted information and not rely solely on AI for financial, legal, or tax advice.
RunLine is a multi-tenant platform. Each Business User's data is logically isolated from other businesses on the platform. We implement strict access controls to ensure that one business cannot access another business's customers, jobs, invoices, communications, or any other data.
Business Users are the data controllers for the customer data they enter into RunLine. RunLine acts as a data processor on their behalf. Business Users are responsible for ensuring they have appropriate consent and legal basis to store and process their customers' personal information through the Service.
We use commercially reasonable technical and organizational safeguards to protect your data, including encryption in transit and at rest. However, no system is completely secure. In the event of a data breach that compromises your personal or customer data, we will notify you in accordance with applicable laws. Please refer to our Privacy Policy for full details on our data handling practices.
RunLine SMS Notifications is a transactional messaging program. Text messages sent through RunLine include appointment confirmations, appointment reminders, payment receipts, review requests, and service updates sent on behalf of businesses using the RunLine platform.
Message and data rates may apply. Message frequency varies based on your service activity with the business (typically 1-5 messages per service interaction). Your mobile carrier's standard messaging and data rates apply.
You can cancel SMS at any time. Text "STOP" to the number you received the message from. You will receive a one-time confirmation message and will no longer receive SMS from that business through RunLine.
If you are experiencing issues with SMS messages, reply "HELP" for assistance, or contact support at [email protected].
Carriers are not liable for delayed or undelivered messages. RunLine and the businesses using our platform are not responsible for messages that are delayed or fail to deliver due to carrier network issues, device compatibility, or other factors outside our control.
Phone numbers collected for SMS messaging are used solely for the purpose of delivering transactional communications. For full details on how we handle your data, see our Privacy Policy.
When Business Users configure automated communications (appointment confirmations, reminders, review requests, payment receipts, etc.), RunLine sends those messages on their behalf via SMS, email, or voice. RunLine composes and delivers all customer-facing communications. No third-party service sends messages directly to end users.
RunLine is strictly a tool to facilitate your communications. Business Users are legally responsible for the accuracy, content, and frequency of communications they configure. You must ensure all messages comply with applicable laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.
RunLine offers domain registration and hosted website services for Business Users. Domain registrations are subject to the policies of the applicable domain registrar and registry. RunLine manages DNS and hosting through Cloudflare.
Business Users are responsible for ensuring their domain names and website content do not infringe on the trademarks or intellectual property of others. RunLine reserves the right to suspend or remove websites that violate these Terms or applicable law.
All content, features, and functionality of the Service, including but not limited to text, graphics, logos, code, and design, are owned by Runline LLC or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.
Content you create and upload to RunLine (customer records, job notes, photos, documents) remains your property. You grant RunLine a limited license to store, process, and display that content as necessary to provide the Service.
You may not use RunLine's name, logos, or branding materials without our express written permission.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUNLINE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or secure at all times. We do not guarantee specific results from use of the Service, including increased revenue, customer retention, or business growth.
We provide no uptime guarantees or service level agreements (SLAs). The Service may be subject to scheduled maintenance windows or unscheduled outages. We are not responsible for disruptions caused by third-party dependencies, including but not limited to hosting providers (e.g., Cloudflare), telecommunications carriers, or payment processors.
RunLine is not responsible for the actions, omissions, or quality of work of Business Users. End Users interact with businesses at their own risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RUNLINE LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES.
We are not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, acts of God, governmental actions, war, terrorism, labor disputes, internet or telecommunications outages, or failures of third-party service providers.
In no event shall RunLine's total liability exceed the greater of (a) the amount you paid to RunLine in the 12 months preceding the claim, or (b) $100 USD. This limitation applies to all claims, including those relating to data loss or issues with third-party integrations.
RunLine is not liable for any damages arising from communications sent through the platform on behalf of Business Users, including but not limited to SMS messages, emails, or phone calls.
You agree to indemnify, defend, and hold harmless Runline LLC and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) content you upload or transmit through the Service; or (e) communications sent through the platform on your behalf.
We may suspend or terminate your account at any time, with or without notice, for any reason, including violation of these Terms, suspected fraud, abuse, excessive usage, non-payment of subscription fees, or misuse of communication features.
You may cancel your account at any time from your account settings or by contacting [email protected].
Upon termination:
These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles. Any dispute arising from these Terms shall be resolved in the state or federal courts located in Allen County, Indiana, and you consent to the personal jurisdiction of such courts.
Binding Arbitration and Class Action Waiver: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration, rather than in court. You agree to resolve disputes with RunLine only on an individual basis and waive the right to participate in class actions, class arbitrations, or representative actions.
We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice in the Service at least 14 days before changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
For questions about these Terms: